Get More From Your People
From your first hire onwards, leadership matters. Even a small team needs clarity, trust and direction to perform at its best. This day will help you move beyond simply managing tasks to truly leading people.
You’ll learn how to communicate expectations clearly, empower your team, build ownership and create a culture that supports growth — freeing you to focus on higher-value priorities.
What You'll Learn & Do
You’ll explore the difference between management and leadership, how to empower rather than control and how engagement outperforms compliance.
We’ll cover trust, vulnerability, feedback and accountability, alongside practical skills such as briefing effectively and handling difficult conversations.
Through discussion and applied exercises, you’ll strengthen your leadership presence and build a structure that brings out the best in your team.
What We'll Be Covering:
Management vs Leadership: Understand the difference and where real influence sits.
Empowering Your Team: Move from compliance to engagement and ownership.
Trust & Vulnerability: Build credibility and psychological safety.
Power & Accountability: Explore the power gradient, avoid the blame game and create responsibility.
Leading Different Personalities: Understand how to lead leaders and followers effectively.
Practical Communication Skills: Praise vs recognition, corrective feedback, effective briefing and situational awareness.
Course Preparation/Prerequisites
Reflect on current team challenges
Identify one leadership situation you’d like to improve
Bring examples of difficult conversations (if relevant)
Expected Skills / Previous Courses
Suitable for business owners with small teams
No formal leadership training required
Ideal for first-time managers
Your Trainer:
Nigel Kefford
For People Who Want To:
The difference between managing and leading
Build trust and psychological safety
Empower rather than micromanage
Give effective feedback
Create accountability without blame
What You’ll Take Away
Greater clarity in your leadership style
Practical tools for feedback and communication
A stronger framework for accountability
Improved team engagement
More confidence leading conversations